Terms of Service

These Terms of Service set forth the terms and conditions for using the "The Clean Team" website available at https://thecleanteam.pl, including the rights and obligations of the Service Provider and Users regarding electronic services.

These Terms of Service are issued pursuant to the Polish Act of 18 July 2002 on the Provision of Electronic Services and the Polish Civil Code.

§1 Definitions

Service Provider / Controller – "VAN STEV SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ", registered address: ul. Wspólna 7B, 45-837 Opole, Poland, Tax ID (NIP): 7543103819, REGON: 363216753, KRS: 0000591565 (District Court in Opole, VIII Commercial Division of the National Court Register), e-mail: kontakt@thecleanteam.pl, phone: +48 789 594 663.
Website – the "The Clean Team" website accessible at https://thecleanteam.pl and all its subpages and language versions.
User – any natural person, legal entity, or unincorporated organizational unit accessing the Website or using Electronic Services.
Consumer – a User who is a natural person performing a legal act with the Service Provider not directly related to their commercial or professional business activity.
Business User – a User carrying out commercial or professional economic activities in their own name.
Electronic Services – services provided electronically by the Service Provider to Users via the Website under these Terms.
Contact Form – an interactive tool allowing direct contact and inquiry submissions to the Service Provider.
Free Quote Form – an interactive feature allowing Users to submit cleaning service specifications to obtain a complimentary, non-binding quote.

§2 General Provisions

Accessibility – The Service Provider provides these Terms of Service free of charge before using the Website at https://thecleanteam.pl/en/terms-of-service, as well as upon request in a format that allows storage and reproduction.
Acceptance – Browsing the Website or submitting a form constitutes complete acceptance of these Terms of Service.
Purpose of the Website – The Website presents the professional cleaning service portfolio of The Clean Team for commercial and residential clients.

§3 Technical Requirements

To ensure proper operation of the Website and Electronic Services, the following are required:

A device (desktop computer, laptop, smartphone, or tablet) with an active Internet connection,
An up-to-date web browser (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera) with JavaScript and Cookies enabled,
An active e-mail address (when submitting contact or quote requests),
Use of secure SSL/TLS encrypted transmission provided by the Website.

§4 Scope of Electronic Services

The Service Provider offers the following complimentary Electronic Services:

Browsing Website Content – access to comprehensive information on cleaning services (commercial and residential), price guides, project galleries, and company information.
Contact Form – sending inquiries, messages, and correspondence directly to the Service Provider.
Free Quote Form – selecting facility types, surface area, and desired cleaning scopes to receive a personalized quote.
Interactive Estimation Calculator – an online tool assisting in preliminary price estimations based on user input.

§5 Conclusion and Termination of Service Agreements

Browsing Agreement – concluded upon entering the Website and terminated upon leaving the Website.
Form Submission Agreement – concluded upon submitting a completed form and terminated once the inquiry is answered or communication concludes.
Free of Charge – all Electronic Services provided on the Website are completely voluntary and free of charge.

§6 Cleaning Services Inquiries and Contracting

Informational Nature – all descriptions, pricing guides, and calculators on the Website do not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract under Art. 71 of the Civil Code.
Individual Estimation – final service pricing, scope, schedule, and technical specifications are determined individually with the Client via e-mail, phone, or an on-site visit prior to signing a definitive cleaning contract.

§7 User Rights and Obligations

Legal Compliance – Users must use the Website in compliance with applicable law, good practices, and these Terms of Service.
Prohibited Content – Users are strictly prohibited from submitting unlawful, abusive, misleading, or malicious content (viruses, botnets).
Security Integrity – Any interference with Website stability, unauthorized vulnerability testing, or DDoS attempts is strictly forbidden.
Data Accuracy – Users submitting contact and quote forms guarantee that the information provided is accurate and truthful.

§8 Intellectual Property and Copyright

Copyright Protection – All elements of the Website, including texts, visual layouts, logos, photos, videos, icons, and source code, are protected intellectual property of the Service Provider or its licensors.
Prohibition of Copying – Any copying, reproduction, distribution, or public display of Website content without prior written consent from the Service Provider is strictly prohibited.

§9 Liability and Availability

High Standards – The Service Provider makes every effort to ensure uninterrupted, secure, and error-free operation of the Website.
Maintenance Windows – The Service Provider reserves the right to perform brief technical maintenance, system updates, or security enhancements.
Limitation of Liability – The Service Provider is not liable for disruptions resulting from force majeure, User technical incompatibilities, or third-party Internet outages.

§10 Complaints Procedure

Right to Complain – Users may lodge complaints regarding the technical operation of the Website or Electronic Services.
Submission Methods – Complaints should be sent via e-mail to kontakt@thecleanteam.pl or in writing to the registered office address.
Complaint Details – Submissions must include User contact details, a brief description of the issue, and the date it occurred.
Response Time – Complaints are reviewed within 14 calendar days of receipt, with responses sent to the provided e-mail address.

§11 Personal Data Protection and Privacy

Data Controller – The controller of User personal data is VAN STEV SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.
Privacy Policy – Details on processing purposes, legal grounds, retention periods, and GDPR rights are available in our Privacy Policy at https://thecleanteam.pl/en/privacy-policy.
Cookie Policy – Rules for cookie storage and management are available in our Cookie Policy at https://thecleanteam.pl/en/cookie-policy.

§12 Final Provisions

Governing Law – These Terms of Service and electronic service contracts are governed by the laws of the Republic of Poland.
Jurisdiction – Disputes will be resolved by the competent Polish common courts. For disputes with non-consumer business users, the court having jurisdiction over the Service Provider’s registered seat shall apply.
Consumer Dispute Resolution – Consumers may utilize out-of-court dispute resolution procedures, including the EU ODR platform: https://ec.europa.eu/consumers/odr.
Amendments – The Service Provider reserves the right to amend these Terms for legitimate legal or organizational reasons. Amendments take effect upon publication.
Effective Date – This version of the Terms of Service is effective as of 1 January 2026.